Quick overview — Ledger® Live Download & setup

Ledger® Live is the official desktop and mobile interface for managing cryptocurrency on Ledger® hardware wallets. Use Ledger® Live Download to get the Desktop (Windows / macOS / Linux) installer or the Ledger® Live App (iOS / Android) from official sources. Always confirm the download originates from the Ledger® website or verified stores.

Install & Ledger® Live login

  1. Visit the official site and choose Ledger® Live Download for your platform.
  2. Run the installer and follow prompts to install Ledger® Live Desktop.
  3. Connect your Ledger® hardware device and open Ledger® Live. Choose Get Started then follow on-screen instructions to add accounts.
  4. For the Ledger® Live App, install from the App Store or Google Play and pair with your device.

Troubleshooting common login issues

If you see errors such as Unable to login Ledger, Ledger Login not working, or Error Connecting Ledger Account, try these steps:

Account recovery & 2FA reset

Ledger® hardware wallets use a recovery seed (24 words). If you can't login or lost device, Ledger® Account Recovery means restoring using your recovery phrase on a compatible Ledger® device or a secure recovery tool. Ledger® does not store your seed — Ledger® Support cannot recover it for you. If you used third-party 2FA tied to accounts, follow those providers' reset processes; Ledger® hardware itself does not use centralized 2FA.

When Ledger® Live App not working / Can't verify Ledger® wallet

Verification failures often stem from outdated firmware, corrupted app cache, or incorrect pairing mode. Clear app cache, reinstall Ledger® Live, and re-pair the device. If you receive prompts about unexpected recovery or backups, treat them as high-risk and consult the Ledger® Help Center first.

Frequently asked questions

1. Where do I safely download Ledger® Live?
Only download from the official Ledger® website or verified app stores. Avoid third-party mirrors.
2. Why does Ledger® Live say "No device detected"?
Check cable, port, device unlocked state, and that the device's firmware is up to date. Try another USB port and disable interfering software.
3. How do I recover a Ledger® account?
Use your 24-word recovery phrase on a Ledger® device or supported recovery tool. If you don’t have the phrase, the account cannot be restored.
4. Can Ledger® Live reset 2FA for my exchange?
No. Ledger® Live manages your hardware wallet only. For exchange 2FA resets, contact the exchange and follow their account recovery steps.
5. What to do if Ledger® Live app crashes?
Reinstall the app, clear cache (mobile), update OS, and ensure device firmware compatibility. Contact Ledger® Help Center if problems persist.
6. Is my seed phrase stored by Ledger®?
No — Ledger® never stores your recovery phrase. Keep it offline and secure; anyone with it controls your funds.